Privacy Policy

TerraNexxus is operated by Cre8r Tech Studios LLP. This policy explains how Cre8r Tech Studios LLP (“TerraNexxus”, “we”, “us”) handles personal data when you use terranexxus.com and the TerraNexxus mobile app to search, compare, enquire about, list or manage property in India and the UAE. It applies to buyers, tenants, investors, property owners, brokers and builders.

For users in India we act as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and its Rules, and we also follow the Information Technology Act, 2000. For users of our UAE storefront we additionally respect the rights given by applicable UAE data-protection law.

TerraShare (fractional property investing) is a separate product with its own app and privacy policy; this policy does not cover it.

• We do not take payments and do not collect card, bank or UPI details.
• We do not collect scans/copies of Aadhaar, PAN or property ownership documents.
• The mobile app does not request location, camera, contacts or call-log permissions.
• We do not use advertising pixels, cross-site trackers or third-party analytics tools.
• We do not record phone calls.

We do not use automated decision-making that has legal or similarly significant effects on you.

• Only the builder or broker who listed that property. When you enquire about or request a visit to a property, your name, phone, email (if given), message and preferred time are sent only to the builder (for a builder's project) or the broker (for a broker's listing) who posted it — through their TerraNexxus console, by email and by app notification. They may contact you about that property. No other builder or broker can see your enquiry.
• Our team only. Price requests, enquiries about listings posted by TerraNexxus, general requests (“Get a Callback”), contact-form messages and TerraScout Concierge briefs are handled only by TerraNexxus staff and are not passed to builders or brokers.
• Our team. Authorised TerraNexxus staff who handle enquiries, approvals and support.
• Service providers who process data only on our instructions:
  • Our cloud hosting provider (servers and database).
  • Google — email delivery (Google Workspace/Gmail), Google Sign-In, and Firebase Cloud Messaging for app notifications.
  • DeepSeek — generates TerraScout AI chat answers, property comparisons and listing translations (see Section 6).
  • Pusher — real-time delivery of new enquiries to our team dashboard.
  • OpenStreetMap — map display and converting property addresses to map locations.
  • BACKR — only if you choose to connect a rewards account.
• Legal and safety. Courts, regulators or law-enforcement agencies when required by law, or to protect users and the platform from fraud or harm.
• Business transfer. A successor entity in a merger or acquisition, bound by this policy.

We do not sell, rent or trade your personal data, and we do not share it with advertisers, data brokers or any builder or broker other than the one whose property you enquired about.

TerraScout AI Assistant is an automated chat that answers questions using live TerraNexxus listings. The messages you type (with the city you are browsing) are sent to our AI provider, DeepSeek, to generate a reply. We do not store chat conversations in our database. Please do not type sensitive information (such as ID numbers or bank details) into the chat. AI answers can be wrong — verify important details.

TerraScout Concierge is a human service: the brief you submit is stored and used by our property experts to send you a shortlist and contact you about it.

We only use your device location if you tap “Detect location”. Your browser then asks for permission, and the nearest city is worked out on your device; your precise coordinates are not sent to our servers. Only the chosen city is saved (in a cookie and your browser storage) to show you local listings. You can change it at any time. We do not track your location in the background, and the mobile app does not request location access.

We use only essential and preference cookies — no advertising or analytics cookies.

You can clear or block cookies in your browser; signing in will not work without the sign-in cookies. If we ever add analytics or advertising cookies, we will update this policy and ask for your consent first.

• Service messages (verification codes, password reset, replies to your enquiry, listing approval updates) are necessary for the service and cannot be switched off while you use it.
• Calls and messages about your enquiry may come from the builder or broker who listed the property, or from our team, by phone, SMS, WhatsApp or email.
• App notifications can be turned off in your phone's settings.
• Newsletters are sent only if you subscribe. To unsubscribe, use the unsubscribe link in our emails or email us from the subscribed address.
• Promotional calls and SMS, if we ever send them, will follow TRAI rules and respect the National Do-Not-Call registry.

• Listing content (photos, description, price, address/locality, RERA number) is public once approved. The contact name and phone you add to a listing may be shown or used to let interested users call you.
• Broker and builder profile details you choose to publish (company name, logo, RERA number, office contact) are public.
• An approval is shown as Verified only after our team has checked the linked document; everything else is shown as “declared by the lister” or “pending verification”.

Information already shared with the builder or broker of a property you enquired about is held by them too; please contact them to ask them to delete it, or tell us and we will pass on your request.

We use reasonable security safeguards, including HTTPS encryption in transit, one-way hashing of passwords, encryption at rest of identity-document numbers submitted for broker verification (only a masked version is shown in our consoles), role-based access controls on our admin, broker and builder consoles, logging of administrative actions, and rate-limiting and spam checks on sign-in, the AI assistant, enquiry, contact and newsletter forms. No system is completely secure; please keep your password private.

If a personal-data breach occurs, we will inform affected users and the Data Protection Board of India as required by the DPDP Act and Rules, explaining what happened, the likely impact and the steps we are taking.

Some of our service providers process data outside India — for example Google (email, sign-in and app notifications) and DeepSeek (AI chat, comparison and translation). We transfer data only to countries not restricted by the Government of India, and only what each provider needs for its task.

• Access — a summary of the personal data we hold about you and how we use it, and who we shared it with.
• Correction and update — fix incomplete or inaccurate data (you can edit your name, phone and country in your dashboard).
• Erasure — ask us to delete your data once it is no longer needed, using the account deletion page (also available in the app) or by emailing us.
• Withdraw consent — as easily as you gave it; this does not affect processing already done.
• Nominate — name another person to exercise your rights if you die or become unable to.
• Grievance redressal — complain to our Grievance Officer (Section 18).

To use these rights, email us (see Section 18) from your registered email address (or the one you used in the form) with the subject “Privacy request”. We may ask you to confirm your identity. We acknowledge requests within 48 hours and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

TerraNexxus is meant for adults. You must be 18 or older to create an account, list a property or send an enquiry. We do not knowingly collect data from children; if you believe a child has given us personal data, contact us and we will delete it.

Pages may link to or embed third-party services — RERA portals, Google Maps directions, WhatsApp share links, YouTube videos in articles, TerraShare, BACKR and some third-party-hosted images. These operate under their own privacy policies.

We will update this page and its “Last updated” date whenever our practices change. For material changes — such as a new purpose or a new category of recipient — we will notify registered users by email or a notice on the site before the change takes effect, and ask for fresh consent where required.

For privacy questions, requests or complaints, contact our Grievance Officer:

We acknowledge complaints within 48 hours and resolve them within 30 days. If your complaint is not resolved, you may approach the Data Protection Board of India.